Open Helena, enter your building, unit and access code, confirm the unit card, then sign in to finish the secure link.
For residents
Support that stays with you
The Deus Pai Management support team centralises access, maintenance, tickets and guidance in one secure conversation — with a complete history and a real person available when you need one.
For rental, purchase or inspection enquiries, the property team is on the listings pages.
Full historyHuman escalationSecure channel
How we can help
Tell us what you need
Every action opens the right channel and keeps your full support context intact.
Frequently asked
Fast, practical answers
Start with your building and unit details. If we cannot match safely, Helena will keep you in guidance mode and direct you to management review.
Describe the issue, location, photos if available, and urgency. Helena will route the request through the resident support path.
Leaks, electrical risk, safety hazards, lockouts and access-blocking issues should be treated as urgent.
Ask Helena for the latest update inside the same support conversation so history and context stay together.
If there is immediate risk to life or property, contact emergency services first, then notify resident support through Helena.
Ticket creation is available after your resident access is linked or approved. Until then, Helena can guide you and explain the next step.